These are the most common questions from surfers. They've been compiled by our support staff to quickly answer interrogations you may have concerning billing, memberships, etc.
Please click on a category below to view the questions and answers.
MaleUnit is a unique network that gives members access to multiple premium adult sites. Whatever sites you join in the network, you get instant access to all other sites. Every site is exclusive and loaded with original content. Only top quality!
One signup, one price and you get instant access to the highest standard of quality on the internet. Why wait?
Average customer satisfaction rating for this solution :
77%
To join the MaleUnit, go to any of our sites in the network and click on "Join now". If you want to have an easy access to a large network of sites, covering every niche imaginable, it couldn’t be easier. On the signup page, simply fill in your personal. Everything is clear and most of all, discreet and secure. You don’t have a credit card? No problem, you can also pay by check, online check, cash, or money order.
If you want to have more details on the prices and the sites you can get access to, click here.
• You get unlimited access to all our content and sites on the network.
• You get DVD quality movies.
• All of our content is downloadable so you can build your own collection.
• Exclusive content updated daily.
• And a lot more. (see MaleUnit section below )
Average customer satisfaction rating for this solution :
78%
If you paid using your credit card or online check, we will automatically renew your membership each month, simply to make your life easier.
If you’re a trial member, you will, after two days, automatically upgrade to regular member status unless you don’t want to become a member and cancel (steps to cancellation are a little further).
If you joined by check, cash or money order, you won’t be automatically renewed: it means that you have to take care of your monthly payments or otherwise you’ll be automatically cancelled at the end of the month.
Average customer satisfaction rating for this solution :
71%
If you’ve joined using a credit card, you get to choose your username and password (if it’s already taken, we will advise you). Otherwise, one will be given to you. In any case, you will receive an e-mail confirming your username and password to the e-mail address you provided upon registration.
Average customer satisfaction rating for this solution :
76%
If you’ve decided to cancel your membership, nothing could be easier. Just click here to advise our support staff. Your membership will automatically be cancelled when the next payment is due.
Average customer satisfaction rating for this solution :
62%
I want to join using a credit card:
Nothing is more efficient! All you have to do is fill in your personal and banking information here.
Important: you can be assured that your transaction is totally safe and secure. All transactions are handled over 128 bits encrypted servers. If you wish to learn more about secure transactions, read a little further.
I want to join by cash/personal check/money order:
Please click here to print our online form. You are required to complete, print, sign and return the form to the address indicated on it. For security reasons, we recommend that you include your payment inside the folded form. Your account will be created as soon as we receive the completed form and the order. If you paid by check, it can take up to 21 days after the check is cashed for your account to be created.
It is not recommended to join using the above form of payments because it’s hard to efficiently track. Also, you’ll be responsible for renewing your membership every month since no rebill can be made. Important: No coins are accepted.
I want to join by online check (USA only):
Please click here to go back to the join page, check "Join by Check" and follow the instructions of our transaction merchant. Money will be taken out of your checking account every month.
Average customer satisfaction rating for this solution :
78%
You don’t need to worry because your privacy is completely guaranteed. We won’t sell or give any of your information to anyone, nor your e-mail address. Discretion is a priority.
Average customer satisfaction rating for this solution :
93%
E-commerce holds an important place in today’s economy. To ensure the growth of online transactions, the trust of customers is paramount. The adult industry is no exception. This is why HVL Cyberweb Entertainment inc. took several steps to deserve your confidence. Such measures include dealing with well-established transaction merchants, encrypting data, protecting your credit card number, offering discreet billing and adopting a solid privacy policy.
All memberships on our sites are billed by third-party transaction merchants, such as CCBill or Paycom. These are well-established companies that have dealt with adult and mainstream transactions for numerous years. Their expertise enabled them to build solid and secure billing systems for their clients.
Amongst these systems, the Secure Socket Layers (SSL) protocol has proven itself very efficient. SSL is designed to make use of TCP as a communication layer to provide a reliable end-to-end secure and authenticated connection between two points over a network (for example between the service client and the server). It uses an encryption key to prevent sensitive information from being intercepted and a digital certificate to establish a user’s credentials.
Another advantage of third-party billing is that our company never has access to your credit card number. We never see that number, at any point of the transaction, or even when checking up your account information. This reduces greatly the risks of fraud, information theft or mishandlings.
Also, these transaction merchants ensure you are billed discreetly, with no adult-related mentions. All that will appear on your statement is the name of the transaction merchant and a the name of our company, shortened to “HVL Cyberweb Entertainment Inc”.
To further protect you, HVL Cyberweb Entertainment Inc has from the start adopted a Privacy Policy. Links towards this policy are available on most web pages of our network. In short, it states that we will not resell or share your information with other companies for marketing purposes.
All these features combine to provide the safest possible experience on our network.HVL Cyberweb Entertainment Inc makes protecting your security and privacy while browsing our sites a top priority. We respect the trust and confidence you show towards us. If you have further questions concerning these issues, please contact our customer support staff.
Average customer satisfaction rating for this solution :
69%
You get instant access to over twenty-five incredible sites (and still growing every day). All the sites have different personalities and exclusive content.
• You get over 500 000 MB of hardcore, teens, pornstars, lesbians, anal, cumshots, etc.
• You get downloadable MPG and WMV movies.
• You get DVD quality movies.
• You get daily updates.
• You get secure and private transactions.
• You get dedicated customer support 7 days a week.
• You get all of this for $29.95 a month, or take advantage of our super deal for $59.95 for 90 days!!!
Average customer satisfaction rating for this solution :
70%
Simply right click on the movie and choose save as. You can start creating your own collection of favourite videos/models. All movies are downloadable in full screen quality.
Windows Media Player 9 or higher is required. Download it here.
Choose between low speed or high speed to maximise the quality of your connection.
Average customer satisfaction rating for this solution :
64%
The access key is a random string of computer generated letters. It should appear right before the text field where you have to retype it. If you cannot see the letters, please make sure that your cookies are activated and that security settings on your computer are at a minimal. To enable your cookies: click tools---internet options... ---privacy-
advanced --- and accept all kind of cookies.
Average customer satisfaction rating for this solution :
67%
If you are trying to log in and cannot due to a message saying that we have detected you are logging in from Quebec and/or elsewhere in Canada, this is due to the tax regulations that we must adhere to. However, this could be an error and if you believe it is so, please contact us to let us know so that we can grant you the proper access to the network. Click here to submit a report.
Average customer satisfaction rating for this solution :
65%
Discreet billing is a priority for many members. There will be no adult related mentions on your credit card statement. PSNsupport.com, CCBill or EPOCH will appear on your statement depending on the credit card processor.
Average customer satisfaction rating for this solution :
76%
