These are the most common questions from surfers. They've been compiled by our support staff to quickly answer interrogations you may have concerning billing, memberships, etc.
Please click on a category below to view the questions and answers.
GaystarNetwork is a unique network that gives members access to multiple premium adult sites. Whatever sites you join in the network, you get instant access to all other sites. Every site is exclusive and loaded with original content. Only top quality!
One signup, one price and you get instant access to the highest standard of quality on the internet. Why wait?
Average customer satisfaction rating for this solution :
76%
To join the GaystarNetwork, go to any of our sites in the network and click on "Join now". If you want to have an easy access to a large network of sites, covering every niche imaginable, it couldn’t be easier. On the signup page, simply fill in your personal. Everything is clear and most of all, discreet and secure. You don’t have a credit card? No problem, you can also pay by check, online check, cash, or money order.
If you want to have more details on the prices and the sites you can get access to, click here.
• You get unlimited access to all our content and sites on the network.
• You get DVD quality movies.
• All of our content is downloadable so you can build your own collection.
• Exclusive content updated daily.
• And a lot more. (see GaystarNetwork section below )
Average customer satisfaction rating for this solution :
76%
If you paid using your credit card or online check, we will automatically renew your membership each month, simply to make your life easier.
If you’re a trial member, you will, after two days, automatically upgrade to regular member status unless you don’t want to become a member and cancel (steps to cancellation are a little further).
If you joined by check, cash or money order, you won’t be automatically renewed: it means that you have to take care of your monthly payments or otherwise you’ll be automatically cancelled at the end of the month.
Average customer satisfaction rating for this solution :
75%
If you’ve joined using a credit card, you get to choose your username and password (if it’s already taken, we will advise you). Otherwise, one will be given to you. In any case, you will receive an e-mail confirming your username and password to the e-mail address you provided upon registration.
Average customer satisfaction rating for this solution :
80%
If you’ve decided to cancel your membership, nothing could be easier. Just click here to advise our support staff. Your membership will automatically be cancelled when the next payment is due.
Average customer satisfaction rating for this solution :
68%
I want to join using a credit card:
Nothing is more efficient! All you have to do is fill in your personal and banking information here.
Important: you can be assured that your transaction is totally safe and secure. All transactions are handled over 128 bits encrypted servers. If you wish to learn more about secure transactions, read a little further.
I want to join by cash/personal check/money order:
Please click here to print our online form. You are required to complete, print, sign and return the form to the address indicated on it. For security reasons, we recommend that you include your payment inside the folded form. Your account will be created as soon as we receive the completed form and the order. If you paid by check, it can take up to 21 days after the check is cashed for your account to be created.
It is not recommended to join using the above form of payments because it’s hard to efficiently track. Also, you’ll be responsible for renewing your membership every month since no rebill can be made. Important: No coins are accepted.
I want to join by online check (USA only):
Please click here to go back to the join page, check "Join by Check" and follow the instructions of our transaction merchant. Money will be taken out of your checking account every month.
Average customer satisfaction rating for this solution :
81%
You don’t need to worry because your privacy is completely guaranteed. We won’t sell or give any of your information to anyone, nor your e-mail address. Discretion is a priority.
Average customer satisfaction rating for this solution :
85%
E-commerce holds an important place in today’s economy. To ensure the growth of online transactions, the trust of customers is paramount. The adult industry is no exception. This is why HVL Cyberweb Entertainment inc. took several steps to deserve your confidence. Such measures include dealing with well-established transaction merchants, encrypting data, protecting your credit card number, offering discreet billing and adopting a solid privacy policy.
All memberships on our sites are billed by third-party transaction merchants, such as CCBill or Paycom. These are well-established companies that have dealt with adult and mainstream transactions for numerous years. Their expertise enabled them to build solid and secure billing systems for their clients.
Amongst these systems, the Secure Socket Layers (SSL) protocol has proven itself very efficient. SSL is designed to make use of TCP as a communication layer to provide a reliable end-to-end secure and authenticated connection between two points over a network (for example between the service client and the server). It uses an encryption key to prevent sensitive information from being intercepted and a digital certificate to establish a user’s credentials.
Another advantage of third-party billing is that our company never has access to your credit card number. We never see that number, at any point of the transaction, or even when checking up your account information. This reduces greatly the risks of fraud, information theft or mishandlings.
Also, these transaction merchants ensure you are billed discreetly, with no adult-related mentions. All that will appear on your statement is the name of the transaction merchant and a the name of our company, shortened to “HVL Cyberweb Entertainment Inc”.
To further protect you, HVL Cyberweb Entertainment Inc has from the start adopted a Privacy Policy. Links towards this policy are available on most web pages of our network. In short, it states that we will not resell or share your information with other companies for marketing purposes.
All these features combine to provide the safest possible experience on our network.HVL Cyberweb Entertainment Inc makes protecting your security and privacy while browsing our sites a top priority. We respect the trust and confidence you show towards us. If you have further questions concerning these issues, please contact our customer support staff.
Average customer satisfaction rating for this solution :
71%
You get instant access to over fifteen sites for one low price. All the sites have different personalities and exclusive content: Fuckthattwink.com, Twinkboardingschool.com, Twinkclinic.com, handystuds.com. We also have great niche content like Twink, Studs, Bear, Bareback...etc. All content comes from top gay producer: Extreme, Blue Picture, Channel69, Pacific Sun.
• You get tons of high resolution pictures.
• You get access to one of the biggest gay video library
• You get downloadable MPG, MPEG4 and WMV movies.
• You get access to stream all the content on the site
• You get DVD quality movies.
• You get daily updates.
• You can also use your Iphone or hand help to access the content
• You get secure and private transactions.
• You get dedicated customer support 7 days a week.
• You get all of this for $29.95 a month, or take advantage of our super deal for $59.95 for 90 days or a full year for only 89.50$ (7.45$/month)
Average customer satisfaction rating for this solution :
74%
We have close to 10 000 scenes in the network. We also update the network every day with 10 new scenes. We have one of the biggest porn library on the web.
Average customer satisfaction rating for this solution :
83%
Simply click on the download button under the flash player. You will be asked to select the format and the part or full movies. Select one and you will start to download. You can start creating your own collection of favourite videos/models. All movies are downloadable in full screen quality. Windows Media Player 9 or higher is required. Download it here. Choose between low speed and high speed to maximise the quality of your connection.
Average customer satisfaction rating for this solution :
64%
The access key is a random string of computer generated letters. It should appear right before the text field where you have to retype it. If you cannot see the letters, please make sure that your cookies are activated and that security settings on your computer are at a minimal. To enable your cookies: click tools---internet options... ---privacy-
advanced --- and accept all kind of cookies.
Average customer satisfaction rating for this solution :
67%
If you are trying to log in and cannot due to a message saying that we have detected you are logging in from Quebec and/or elsewhere in Canada, this is due to the tax regulations that we must adhere to. However, this could be an error and if you believe it is so, please contact us to let us know so that we can grant you the proper access to the network. Click here to submit a report.
Average customer satisfaction rating for this solution :
79%
Discreet billing is a priority for many members. There will be no adult related mentions on your credit card statement. PSNsupport.com, CCBill, EPOCH or JETTIS will appear on your statement depending on the credit card processor.
Average customer satisfaction rating for this solution :
73%
Check our list below if you do not already know how to
remedy the issue with spam, bulk, or junk mail folders.
ISPs
Some email
providers filter messages based on content, subject line, or the sender's address and may put your email into
the a bulk or junk mail folder. Please make sure @gaystarnetwork.com is on your "approved sender" list or
"whitelist" and/or in your "address book." Occasionally an ISP will institute mail controls that block your
email completely without your knowledge. We often do not even receive notice of such a block. The only solution
to this problem is for you to be aware what triggers your ISPs blockage and make sure they understand you want
to receive our email.
Spam Blockers/Filters and Email Software
If you have
recently installed a new email software or a new program to help defeat, make sure you check the settings. The
"defaults" are often much more restrictive than you might wish. Please see our very general suggestions to get
started.
Checking for Lost Mail
AOL Users:
Please check your
"Spam" folder. If you find our email there, select the confirmation message and click "This is Not Spam."
This will help future messages to get through. To avoid accidentally filtering our future
messages:
1. Click Mail in the toolbar at the top of your AOL window
2. Select
Block Unwanted Mail
3. Click Custom Sender List
4. Select Allow only the senders
and domains listed below
5. Enter this domain @gaystarnetwork.com
6. Click Save
Hotmail Users:
Please check your "Junk email" folder. If you find
our email there, select the confirmation message and click "Not Junk." This will help future messages to get
through. To avoid accidentally filtering our future messages:
1. Click Mail, then Options (next
to the Help link)
2. Click Junk email Protection
3. Click Safe List
4.
Enter this domain: @gaystarnetwork.com
5. Click Add
Yahoo
Users:
Please check your "Bulk Mail" folder. If you find our email there, select the
confirmation message and click "Not Spam." This will help future messages to get through.
Gmail Users:
Please check your "Spam" folder. If you find our email there,
select the confirmation message and click "Not Spam." This will help future messages to get through.
Outlook 2003 Users:
1. Select Actions from the top menu bar, then
select Junk email followed by Junk email Options.
2. Select Safe Senders, then Add.
3.
Type @gaystarnetwork.com and click OK.
4. Type and click OK.
5. Click OK.
Average customer satisfaction rating for this solution :
56%
Here, all you get is premium quality. We treat all our members’ right. You get professional quality photo sets 1024 x 768 pixels (high resolution). Every week, we will update the network with many new picture sets.
Average customer satisfaction rating for this solution :
78%
At the bottom of each picture set, there’s a link: Download Pictures Set in Zip File. Click on that link and you will start to download the full photo set in a zip format. Unzip the content and extract it on your computer.
Average customer satisfaction rating for this solution :
73%
In order to stream content directly from the site, you need to have a broadband Internet Connection such as DSL or Cable. Unfortunately, dial-up connections are too slow for streaming good quality video. Next, you will have to download and install the Adobe Flash Player plug-in. Click here to download plug in: http://get.adobe.com/flashplayer/ once installed, restart your computer then log back into the site, select a movie or scene and click on the play arrow. Also, a lot of player use a codec for the encryption of the video. You player might not have that latest version. Here’s a link to download a codec player. http://www.divxmovies.com/codec/
Average customer satisfaction rating for this solution :
72%
It is most likely due to the fact that you are missing the DivX codec on your PC. You can download it for free from DivX's official site here. Once downloaded, install it and restart your computer. You should then be able to play the movies you downloaded without a problem.
Average customer satisfaction rating for this solution :
Not yet rated
Open Internet Explorer, click on the "Tools" menu and go to "Internet Options". You will see a window pop up with 7 tabs on the top, click on the tab that says "Security". Be sure the icon that says "Internet" is selected and set the slider on the bottom to medium, then go to the "Privacy" tab on the top and adjust the slider to medium as well. Now click on "Ok" at the bottom of the window. Close all of your Internet Explorer windows including this one and then open a fresh browser.
Average customer satisfaction rating for this solution :
20%
First, you need to have a broadband internet connection such as DSL or Cable. Dial-up connections are too slow for streaming good quality video. Next, make sure you have the latest version of Adobe Flash Player installed. To make sure, just download it and install it again. It will install over your current (and possibly outdated) version. You can get the latest version here. If the movie is still freezing every few seconds after making sure you have the latest version, try waiting 30 seconds before clicking the play button again. That should give the player enough time to buffer enough video in advance to play without stopping. If the movie still keeps pausing, you can also switch to the low quality format. You find the button on the player of the content (Low). The compression will be not as good but the speed will be a lot better. This should reduce the pausing when you are watching a video.
Average customer satisfaction rating for this solution :
90%
The main difference is the file compression. MPEG is an old format, but is the most widely used and can be viewed on both PCs and Macs, however the file size is much larger than the other formats.
MPEG4 is a modern format, but you'll need to download a new movie player such as the latest version of Quicktime from www.quicktime.com or Winamp from www.winamp.com. The file compression is extremely good while still maintaining good quality video. Older computers may have trouble viewing this format and as a result, the picture may be "jumpy" on such systems.
WMV also has better compression than the MPEG format. Anyone running a Windows PC using Windows Media Player is able to view this format. If you're a Mac user and would like to use the WMV format, download and install the free movie player Flip4Mac at www.flip4mac.com.
Average customer satisfaction rating for this solution :
62%
